register for free
View our sister sites
Our sister sites
Our sister sites
Our sister sites
Luthien
Dogsey Senior
Luthien is offline  
Location: Cumbria
Joined: Mar 2011
Posts: 842
Female 
 
01-06-2012, 07:15 PM
I'd call that a great result! Well done for persisting.
Reply With Quote
Tass
Almost a Veteran
Tass is offline  
Location: UK
Joined: Oct 2010
Posts: 1,096
Female 
 
01-06-2012, 07:15 PM
Well it sounds like a good result so far.

As Krlyr says you have the final say in anything that happens with Cain
Reply With Quote
Westie_N
Dogsey Veteran
Westie_N is offline  
Location: West of Scotland
Joined: Apr 2007
Posts: 8,034
Female 
 
01-06-2012, 08:42 PM
Originally Posted by krlyr View Post
Glad you've got a good result. Just remember that Cain is your dog and you have the final say in how anyone treats him. If you're not comfortable with something he tries to do, say so, and if he doesn't listen to you tell him to bog off - afterall, it's not like it's costing you anything. Hope it goes well though
Not a bad result in the end!

I agree with the quote above! Don't feel you have to let him train Cain in a manner you don't feel comfortable with.

Let us know how you get on!
Reply With Quote
Jenny
Dogsey Veteran
Jenny is offline  
Location: surrey, england
Joined: Apr 2011
Posts: 9,522
Female 
 
01-06-2012, 10:51 PM
Wow, that I think is a good result. I mentioned before that he wouldn't like to hear about the appalling way you were treated. He does have a good reputation so I REALLY hope that he is a help to you and Cain.
It will be very interesting for you to get his slant on training anyway. Good luck!!
Reply With Quote
Chris
Dogsey Veteran
Chris is offline  
Location: Lincolnshire
Joined: Jun 2006
Posts: 9,080
Female 
 
02-06-2012, 06:38 AM
Originally Posted by Moon's Mum View Post
Well, just had a phone call from Roger Mugford himself in response to my complaint. Heard a few interesting things. He apologised profusely, said the report was rubbish and said I could have a full refund. He then offered me a free follow up consultation with him

He said he would come to my house, rather than me going to the centre, as he thought it would be better to see how he acts in real life. I'm inclined to agree. He might even be coming tomorrow afternoon, he's letting me know.

Can't say fairer than that, I'm pleased with the outcome. My only concern is that he's might start rolling out adversives
This is a very good response to a customer complaint so well done to COA and Roger Mugford on this.

Things can and do go wrong from time to time in any company, but I always think a measure of how good a company is is the way they handle those mishaps.

I'm sure that if you make you feelings known on the use of aversives, he will make sure he doesn't use any. It does sound as though he takes customer satisfaction seriously.
Reply With Quote
Wysiwyg
Dogsey Veteran
Wysiwyg is offline  
Location: UK
Joined: Jul 2004
Posts: 5,551
Female 
 
02-06-2012, 07:36 AM
Originally Posted by Brierley View Post
This is a very good response to a customer complaint so well done to COA and Roger Mugford on this.

Things can and do go wrong from time to time in any company, but I always think a measure of how good a company is is the way they handle those mishaps.

I'm sure that if you make you feelings known on the use of aversives, he will make sure he doesn't use any. It does sound as though he takes customer satisfaction seriously.
Agree, especially with the bit about how things are handled - for me this is the measure of whether a company is a good company or a bad one

Wys
x
Reply With Quote
Moon's Mum
Dogsey Veteran
Moon's Mum is offline  
Location: SW London
Joined: Sep 2008
Posts: 4,509
Female 
 
02-06-2012, 09:06 AM
I agree. Things go wrong, that's life but it's good that steps have been taken to put it right I'll let you know how the consultation goes.
Reply With Quote
alexgirl73
Almost a Veteran
alexgirl73 is offline  
Location: Telford UK
Joined: Aug 2011
Posts: 1,202
Female 
 
02-06-2012, 09:25 AM
That's a good response so far, fingers crossed the visit from RM goes well
Reply With Quote
TabithaJ
Dogsey Veteran
TabithaJ is offline  
Location: London, UK
Joined: Dec 2010
Posts: 3,498
Female 
 
02-06-2012, 09:27 AM
Am so glad you got the full refund

Will be really interesting to read about how the session with Roger Mugford goes, best of luck!
Reply With Quote
dragonfly
Dogsey Senior
dragonfly is offline  
Location: Dordogne, France
Joined: Mar 2012
Posts: 305
Female 
 
02-06-2012, 01:21 PM
Originally Posted by Moon's Mum View Post
Well, just had a phone call from Roger Mugford himself in response to my complaint. Heard a few interesting things. He apologised profusely, said the report was rubbish and said I could have a full refund. He then offered me a free follow up consultation with him

He said he would come to my house, rather than me going to the centre, as he thought it would be better to see how he acts in real life. I'm inclined to agree. He might even be coming tomorrow afternoon, he's letting me know.

Can't say fairer than that, I'm pleased with the outcome. My only concern is that he's might start rolling out adversives
I am so pleased for you! I hope RM can offer real help and he makes all the recent hassle worth it for you. You should be proud of yourself for standing up seeing the complaint process through (considering all the other stuff going on *hugs* )
Reply With Quote
Reply
Page 4 of 12 < 1 2 3 4 5 6 7 > Last »


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 


Similar Threads
Thread Thread Starter Forum Replies Last Post
TV licence; a waste of money? Dobermann Film, TV & Books 32 11-10-2011 10:30 PM
Waste of time.. DevilDogz General Dog Chat 5 22-05-2010 06:46 PM
what a waste of money bens mum Off-topic Chat 8 30-06-2007 07:29 AM
Paperwork - what a waste of time lol! Bodhi Off-topic Chat 0 10-07-2006 10:39 AM
Waste time with your kids! Snorri the Priest Off-topic Chat 11 10-03-2005 01:27 PM

© Copyright 2016, Dogsey   Contact Us - Dogsey - Top Contact us | Archive | Privacy | Terms of use | Top