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Location: Bristol UK
Joined: May 2004
Posts: 6,073
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M&S - Axa Insurance
We have had our buildings/contents insurance with M&S for many years now, paying monthly by DD on the 20th of every month.
M&S are now under written by AXA, in January we had a letter explaing about AXA etc. and that DD's would continue the same way as they did with M&S and monies would be taken from our account on the 20th or just after each month.
Yesterday I had a bit of a shock, knowing I was going to be paid today (9th) when I checked our bank account I found out we were OVERDRAWN!! Something we haven't been for many years, when I checked AXA had taken 3 months payments in one go!! - which was rather embarrassing for OH as he needed fuel for the car!!
- we don't have credit cards.
When I called Axa this morning, they said for some reason the payment didn't come out in Feb (they didn't call for it) and so payments needed to be a month ahead, so took 3 months in one go.....when I asked about payment dates and that I had a letter showing the agreed date of 20th or after, they said they had no copies and could I send the letter to them.
I just hope they can get this sorted out ASAP, as I don't appreciate having bank charges......thankfully it was only one day as my wages went in this morning, but still £30
I certainly WON'T be dealing with them next time, plus the payments are £12 a month more than last year!!
The poor girl on the phone tried her best, but they were as much use as a chocolate fire guard!!