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Location: SW London
Joined: Sep 2008
Posts: 4,509
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My mum paid into Barclays home insurance for almost 25 years without a claim. Her buildings was with Barclays and her contents with LV=.
We had a water pipe burst in the attic and the bathroom and kitchen got flooded. My mum, being ridiculously honest, asked Barclays to send over a rep to help her decide what to claim. They said they would only pay out to redecorate the ceilings and floors
![Shocked](images/smilies/icon_eek.gif)
I was appalled, the walls were wrecked and the kitchen cabinets were warped. I wouldn't settle and I pushed. In the end they agreed to pay out for the walls and a new fitted kitchen too (of course my mum felt bad and picked the cheapest cabinets in the shop!!!)
LV= on the other hands were fantastic. The claims department took her through everything, didn't make her feel guilty for claiming and encouraged her to claim for everything - even things like oven gloves and tea towels!!!
When mum's renewal came through, Barclays tripled her premiums
![Shocked](images/smilies/icon_eek.gif)
She switched everything to LV=. I have stuck with LV=, we recently had to go through a potential subsidence claim ( luckily it wasn't!) and again the claims department was very good and got a specialist out to us ASAP. The only idiot I spoke to at LV= was in the sales department, the claims and bereavement department having been utterly fantastic. I would recommend them