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Location: Manchester
Joined: Feb 2005
Posts: 2,900
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OK looking at it from the other side of the counter at a large rescue center. in many LARGE rescues the reception staff do not get to meet the dogs on a regular basis, the kennel staff deal with them and normally the reception staff may only meet the dogs on the day they get adopted, 2ndly at our center we have ONE person dealing with volunteers, normally they make arrangements to come to the home meet this person maybe once a month and that person is also a volunteer so we rely on them making the arrangements for these meeting, to go through a health and safety process with all new potential volunteers, if the reception staff have not been informed there is a health and safety tour being done on a particular day, then someone can get overlooked in the reception area, I know where I work this area can and does get extremely busy, and the odd occassion there is a break from the stream of people coming through and needing dealing with, is a welcome respite, You would really not know the stress, the staff are under at these places til you have worked there, the staff are constantly being abused by members of the public, especially if a dog they own has been picked up by dog wardens and the owner is responsible for any fines
the staff get the brunt of all the owners frustrations and there is occassionally police involvement due to aggressive threats and danger to them. yet they are more than happy to put on a happy face in most circumstances, most of the staff at these centers are paid minimal wage to boot.
as for the smells well this is a really hard thing to overcome unfortunately, at our place you can have upto to 500 dogs in at any one time, all of these have to be cleaned up after, remember products used in these places to clean have to be safe for the dogs to be able to walk in after the cleaning has been done, it has to be safe for staff to use on a regular basis, it also has to be effective with killing off any bugs, odor killing disenfectants are not as effective when dealing with such large numbers of dogs, nor is it as effective in killing off bugs as lets say bleach or chlorine based products, there are products like safe4 which is safe for dogs /humans/ etc but does not combat odour very well, keeping these large kennels is like painting the tower bridge its ongoing, and the places can NEVER look pristine, nor can they always be top of the range, state of the art soundproof kennels we would all love to have the dogs kept in, finanace for this has to come anywhere and if you are a non goverment funded charity, you rely on the donations of the public. the noise in large kennels is hard on the ears, but I must say that when the public are not walking around the dogs settle down and are reasonably quiet. I would say to you go back to the kennel, do your volunteering and help the dogs in whatever way you can, get to know the staff, see what they are up against day in day out, and just maybe you will see a different side to the staff, the kennels etc. we always value our volunteers they give dogs a bit of a break taking them for walks etc, getting them out of the environment for a while, the staff appreaciate the volunteers because the staff get attached to these dogs and want the best for them, want them to be socialised as much as possible because then maybe just maybe the dog will eventually find that perfect home?
mo