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Julie
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23-11-2013, 09:39 PM
When you take out recovery insurance you state whether you have motor home or caravan and what size they are, if they are not prepared to take a vehicle of that size as quickly as they would a mini should they really charge the motor home driver more for their insurance like they do ?

Only one would guarantee they could recover us at all when we had a motorhome and that was the RAC.

AA wouldn't touch us.
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moetmum
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23-11-2013, 09:41 PM
Many people disagree, 3 hours is way too long, they knew the circumstances and the vehicle involved. the fact it was dark and on a motorway and were at serious risk. They should have been priority. The dogs were not large dogs and were contained within the vehicle.

There is uproar within the dog community and lots of people rethinking their recovery plans, I am glad I am no longer with them.

Would you want to be 3 hours in the dark on the side of a motorway worried sick about your dogs.
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twix
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23-11-2013, 10:20 PM
Originally Posted by Tang View Post
As I said above - 3 hours is not uncommon. We used to joke that 24hr recovery means that's how long it might take them to get to you. And that was the AA.

But all the advice is not to stay in the vehicle if you have to stop on a motorway.

The lorry that hit them was out of control and jacknifed. There's nothing to say it couldn't have happened while a recovery vehicle was in attendance.

And most recovery vehicles are set up to recover cars. This was a motorhome and it did have a large number of animals on board. RAC says it was sending out a 'specialist recovery vehicle'.

3 adults and 12 dogs? They aren't all going to fit in the recovery vehicle are they? I think this is a tragic accident and it is lucky that no humans were killed. But I don't really think the blame lies with the recovery company.
I agree.
But there is NO way I would leave my dogs in the car. They always travel wearing half check collars and leads attached, and are in a crate which can also be opened from inside the car so can be got out of the side passenger door and they would be joining me as far away from the area as possible. I would've thought that these people are experienced show goers so the dogs would be crated? Having 12 dogs loose wouldn't be ideal for getting out of a vehicle even in a safe place, and most motorhomes have a side door on the passenger side.

Nevertheless it's an awful set of circumstances.
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Mattie
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24-11-2013, 07:44 AM
The problem was the amount of dogs, it is up to the driver of the breakdown vehicle if he takes dogs. Breakdown vehicles don't have the room to take 12 dogs. I have had 3 dogs in a breakdown vehicle.

It is the fault of the driver who run into the camper van that the dogs were killed and injured not the breakdown service. Yes we don't pay them to wait 3 hours but some guarantee to be with you a lot quicker than that.

An appeal went out and a lot of people went out in the cold to help, it shows what lovely people doggy people are.
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paperwrist
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24-11-2013, 10:10 AM
What a terrible thing to happen regardless of any blame and where that lies it truly was a terrible incident, and well done to the people who went to help!
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Mattie
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24-11-2013, 10:24 AM
Originally Posted by Julie View Post
When you take out recovery insurance you state whether you have motor home or caravan and what size they are, if they are not prepared to take a vehicle of that size as quickly as they would a mini should they really charge the motor home driver more for their insurance like they do ?
When a lorry hit my caravan it was the RAC who got myself, hubby, grandson and 3 dogs, car and caravan home from Norfolk to Wakefield, approximately 100 miles. The driver had to lift my hubby into the cab because he was disabled. We waited 40 minutes for the breakdown vehicle to arrive, be was caught in the tailback that our accident had caused.
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Julie
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24-11-2013, 12:08 PM
Originally Posted by Mattie View Post
When a lorry hit my caravan it was the RAC who got myself, hubby, grandson and 3 dogs, car and caravan home from Norfolk to Wakefield, approximately 100 miles. The driver had to lift my hubby into the cab because he was disabled. We waited 40 minutes for the breakdown vehicle to arrive, be was caught in the tailback that our accident had caused.
Yes we had a good experience with RAC they were great with family members but we had to leave the dogs in the campervan which was then put on a low loader, hated the journey home as we had no idea if they were OK or not. Never seen two dogs so glad to see us when we got back and took us ages to persuade Mollie back into the campervan again.

Green flag however was another story and we ended up having to spend the night in a town centre carpark and were left for two days on a garage forecourt waiting over the bank holiday for them to reopen.
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Mattie
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24-11-2013, 01:12 PM
Lisa from Greyhound Gap ask the RAC on twitter about this incident, it seems the size of the vehicle was the problem, they did send a response vehicle to see if they could get the motorhome moved to the side of the road but they couldn't tow a 35ft long vehicle by law. A bigger vehicle was dispatched but the person who was replying didn't know any more at that time.
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Tang
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24-11-2013, 02:35 PM
If they had done as is recommended and got out of the vehicle and taken the dogs out too - no one would have been injured.

I don't know how anyone can estimate how long it will take another vehicle to arrive when it is a motorway and weather conditions are bad - I mean there could have easily been another accident encountered on the way to them anyway. There've apparently been motorway accidents and closures every day in the recent bad weather.

The size of the vehicle - I mean it's big as a lorry seems to have been the reason for any delay in getting another one to them. But it was the lorry that crashed into them that caused the deaths and injuries - not the breakdown service and if they'd got out of the vehicle it would have crashed into an empty vehicle. There is good reason for the advice not to stay in the car on a motorway breakdown.
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Baileys Blind
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24-11-2013, 03:05 PM
Originally Posted by Julie View Post

Green flag however was another story and we ended up having to spend the night in a town centre carpark and were left for two days on a garage forecourt waiting over the bank holiday for them to reopen.
I wouldn't touch Green Flag again, I broke down on the M74 near Lockerbie, middle of winter, phoned GF up and I spoke to a Scottish woman who couldn't find me, she clims she's never heard of Lockerbie

Luckily a police van went past and stopped, my dog and I entered the van, I apologised to the policeman for the dog and said I'm sorry but I'm not leaving him in the car with the car where it is, policeman said 'I wouldn't either' then between phone calls to GF trying to explain that the M74 was the motorway between England and Scotland the policeman fed my dog Jelly Babies

We did eventually get recovered after about 5 hrs, GF failed to tell the recovery they sent that I was a lone female or that had a dog, Thank God the policeman didn't have a call or I would have been left in the dark on the motorway Recovery man was really apologetic about the time and admitted they took another job first as they didn't know I was alone!! Think he felt so guilty he didn't argue when my dog joined me in the cab of his vehicle
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