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Location: Bristol UK
Joined: May 2004
Posts: 6,073
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Originally Posted by
almo7
i have had the same problem with this company. they text me saying that i could upgrade my phone and keep the old handset as a PAYG phone. i agreed and waited for my new handset to arrive. i phoned orange to double check that the old handset would change back to a PAYG number, only to be informed that Alba Save had lied to me. Not only was my old handset not going PAYG but i would be charged for both handsets. i was advised by Orange to send the handset back and cancel it. i did this. when my next bill arrived it was for 2 handsets. Alba save are saying that they did not recieve the phone back.i have tried and tried to phone Alba save, always getting their answer machine. months have now passed and my bill is now 439.93. i find this ourtrageous. i phoned Orange and was told that they could not separate my two handsets from the screen so i an unable to pay the bill for the old handset, this has now been cancelled due to non payment. i decided to look up Alba save on the internet and found this page. Please can anyone help me, i feel as if Orange in someway has let me down, and now i have a 500 hundred pound phone bill. nicky
We spoke to a lovely lady called Jackie at Orange, we also spoke to CAB and reported the company to Ofcom, the lady at Ofcom said if more people reported them then they could do something about it. We also lodged a complaint about Alba Save to Trading Standards.
Good luck, I hope you get it sorted soon.
Just to add, I had another call just this week ......conversation went:
Hello Mrs Martin, Dave from orange, just to let you know you are entitled to a free upgrade on your handset......(we checked with Orange, it wasn't them!!)
My reply: Well thank you very much Dave, I will take you up on the offer as long as you pay off the remaining 12 months I have on my other orange contract......
His reply: Oh sorry I must have looked up the wrong number, sorry to have bothered you.
Yeah right!!!!!!
Just to add, although Alba Save got your number through Orange, it's not actually Orange fault, it's Alba Save they are a nightmare to get hold of and when you do you get the same chap saying the same thing everytime and that he will ring you back and he never does.