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Location: Motherwell, UK
Joined: May 2009
Posts: 17,088
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I hate Orange...
I have had my mobile contract with Orange for coming up on 4 years. Up until the last 6 months, I had always thought they were really good and that’s why I stayed with them… I don’t think that anymore!
I had always taken my contracts out through phones4u, my current contract though was taken out through Orange after they called me. the woman called when I was out shopping, and I told her that I couldn’t really talk but she told me that if I didn’t take out the contract right then that I wouldn’t get one as good, as it was a special offer (was it heck!). so I stupidly agreed, I am so not good under pressure! She told me what was included and told me the price… she didn’t say that the price didn’t include VAT though, which when i have got contracts through phones4u the price they told me is the price I paid as VAT was included. So I am not happy about that, also when I got my deal I told my bf so he called up to see what he could get. His deal is way much better than mine, he gets double the minutes and pays half what I do
Anyway, for the past 2 months my bf had my laptop as he had to study. So, I was using my mobile to go on the internet. The woman, when she called to sell me the contract, told me what internet I had free but I don’t understand about megabytes and all that, which I told her. Coz I don’t understand all that, I didn’t know if the megabytes I was getting was a lot or not, so she told me it was roughly 18,000 internet pages. Great, I thought as that is an amount I would never go through on my mobile. So I was happily using my mobile to go on the internet (dogsey mainly), and then yesterday I checked my bank balance and I had a lot less than I expected. It turned out Orange have charged me £30 for using the internet!
I don’t get a paper bill, so I had to go online and check my bill. I called Orange and spoke to a horrible, rude man and got nowhere. He said, that some websites use more megabytes or whatever, than others and that forums use loads because they are ‘live’. How am I supposed to know that?? I just assumed any web page counted as one page, and 18,000 pages is something I got absolutely nowhere near! I asked him why I wasn’t told that, and he was like ‘oh, well we cant go through every single site and tell you what it charges’… I know that! but they could still say ‘oh, btw if you go on sites such as forums, social networking sites etc then they will charge more than sites that are not live’. But no, all I was told was that I had 18,000 pages for the internet.
He also told me that the last 2 months I have also had charges! Which I just never noticed, I am really bad at checking my bank comings and goings (I know, I really should start) and because I didn’t have the laptop I couldn’t check my online bill. So, I am not at all happy with Orange and I will never be taking out a contract with them again. i don’t think its fair, that they can tell you you will get 18,000 pages and then suddenly you only have 18,000 pages if you are on certain sites! if i knew that, i would never have used the internet on my mobile!
Im going to call them back, and speak to as many people as I can because in all I have had over £60 in charges (which is a lot of money for me!). I will also be changing my contract to the least amount I can, and then getting a contract with O2 and just wait till the orange one finishes. its a great way to treat customers, especially when they are ones who have stuck with them for 4 years!
Sorry for the length, i needed a rant!