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Location: Somerset UK
Joined: Mar 2009
Posts: 128
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I've been with virgin for years and have had problems with them in the past! get this for a joke, I switched from using dial up to bb did the account set up etc and got my activation date and modem etc and..... on the day installed the modem and tried later on to give em chance to start my bb modem wouldn't connect!! phoned and tried to sort it as one does still nothing,, ten days and numerous call later they finally admitted that a thompson modem had been sent out to some people with a kingston driver disc!
It seems that the two were not compatable and caused the invalid username/pw so I had to dl on dialup the thompson driver!!! bah it did my head in!
Now problem two long story short I've been playing everquest2 using my virgin bb for almost five years with no problems. Until last june that is when I had a blockage on my path to the server, after long talks with soe who make everquest2 they said it was most likely virgin's problem!! one that atm I'm still not sure about so I've tried email whi just gives me a auto reply, I even after phoning got told they can't help as they are not a dedicated gaming isp!! weird or what?? and tech support say I need customer serv's and they in turn say I need tech support! arghhhhh! I ended up slamming the phone down once as I was sooo annoyed but I've never been able to reslove this blockage as neither "side" will take responsability or even try to help.