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Anistel






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10-11-2005, 06:00 PM   #1

Help needed please!


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Yorkie's Avatar
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10-11-2005, 06:07 PM   #2

Re: Help needed please!


Have you just tried to click OK?? That worked on my friends computer...



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10-11-2005, 06:15 PM   #3

Re: Help needed please!


Quote:
Originally Posted by Yorkie
Have you just tried to click OK?? That worked on my friends computer...

Hi Yorkie, yes we have tried that and it won't do anything - still keeps asking for the damn password Thanks for the suggestion though




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10-11-2005, 06:49 PM   #4

Re: Help needed please!


Not sure if this procedure will work for Windows XP Media edition, but it works for other versions of Windows XP, so might be worth a try:

1. Place your Windows XP CD in your cd-rom and start your computer (it’s assumed here that your XP CD is bootable – as it should be - and that you have your bios set to boot from CD)

2. Keep your eye on the screen messages for booting to your cd Typically, it will be “Press any key to boot from cd”

3. Once you get in, the first screen will indicate that Setup is inspecting your system and loading files.

4. When you get to the Welcome to Setup screen, press ENTER to Setup Windows now

5. The Licensing Agreement comes next - Press F8 to accept it.

6. The next screen is the Setup screen which gives you the option to do a Repair.

It should read something like “If one of the following Windows XP installations is damaged, Setup can try to repair it”

Use the up and down arrow keys to select your XP installation (if you only have one, it should already be selected) and press R to begin the Repair process.

7. Let the Repair run. Setup will now check your disks and then start copying files which can take several minutes.

8. Shortly after the Copying Files stage, you will be required to reboot. (this will happen automatically – you will see a progress bar stating “Your computer will reboot in 15 seconds”

9. During the reboot, do not make the mistake of “pressing any key” to boot from the CD again! Setup will resume automatically with the standard screens and you should notice Installing Windows is highlighted.

10. Keep your eye on the lower left hand side of the screen and when you see the Installing Devices progress bar, press SHIFT + F10. A command console should open up.

11. At the prompt, type NUSRMGR.CPL and press Enter. This should give you access to your User Accounts in the Control Panel.

12. Now simply pick the account you need to change and remove or change your password as you prefer. If you want to log on without having to enter your new password, you can type control userpasswords2 at the prompt and choose to log on without being asked for password. After you’ve made your changes close the windows, exit the command box and continue on with the Repair (have your Product key handy).

13. Once the Repair is done, you should be able to log on with your new password (or without a password if you chose not to use one or if you chose not to be asked for a password). Your programs and personalized settings should remain intact.

If that works, create a Password Reset Disk. This is a floppy disk you can use in the event you ever forget your log on password. It allows you to set a new password.

Here's how to create one:

Go to the Control Panel and open up User Accounts.
Choose your account (under Pick An Account to Change) and under Related Tasks, click "Prevent a forgotten password".
This will initiate a wizard.
Click Next and then insert a blank formatted floppy disk into your A: drive.
Click Next and enter your logon password in the password box.
Click Next to begin the creation of your Password disk.
Once completed, label and save the disk to a safe place
How to Log on to your PC Using Your Password Reset Disk

Start your computer and at the logon screen, click your user name and leave the password box blank or just type in anything. This will bring up a Logon Failure box and you will then see the option to use your Password Reset disk to create a new password. Click it which will initiate the Password Reset wizard. Insert your password reset disk into your floppy drive and follow the wizard which will let you choose a new password to use for your account.



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10-11-2005, 06:55 PM   #5

Re: Help needed please!


Hi roy - I don't think we have got a Windows XP CD because it was all preinstalled at the factory We bought it from PC World and everything was already installed



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Het's Avatar
Het Het is offline
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10-11-2005, 07:16 PM   #6

Re: Help needed please!


what happens if you click on options?



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10-11-2005, 07:22 PM   #7

Re: Help needed please!


Quote:
Originally Posted by Het
what happens if you click on options?
Hi Het, if you click options then it just says restart, shutdown, or hibernate and if you restart it just brings you back to the password thing again
I don't understand where this windows media thing has come from to be honest - Laura says its something to do with playing DVDs and music etc and she has a remote control for it Her computer is a more up to date one than mine so it has more confusing things on it



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10-11-2005, 07:33 PM   #8

Re: Help needed please!


Mine was preinstalled too, i have to tap F10 key when the computer boots up, then it starts the clean install or repair task


Our children have a Packard Bell computer and if this screen ever appears, we just leave it blank and click ok and it starts as normal.



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Het Het is offline
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10-11-2005, 07:37 PM   #9

Re: Help needed please!


Windows media is just the version of Xp that is installed on the pc. is Laura the only user registered on the pc?

oh and have you tried starting it in safe mode? You might be able to access some thing to change the password settings. Have a look on your PC Foxy in the Help and Support section - it might give you some ideas...though you've probably already done that



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Het Het is offline
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10-11-2005, 07:39 PM   #10

Re: Help needed please!


Foxy - this is the safe mode istructions I have, then you might be able to restore the pc to the last time it was ok

To start the computer in safe mode
You should print these instructions before continuing. They will not be available after you shut your computer down in step 2.
Click Start, click Shut Down, and then, in the drop-down list, click Shut down.
In the Shut Down Windows dialog box, click Restart, and then click OK.
When you see the message Please select the operating system to start, press F8.
Use the arrow keys to highlight the appropriate safe mode option, and then press ENTER.
If you have a dual-boot or multiple-boot system, choose the installation that you need to access using the arrow keys, and then press ENTER.
Notes

In safe mode, you have access to only basic files and drivers (mouse, monitor, keyboard, mass storage, base video, default system services, and no network connections). You can choose the Safe Mode with Networking option, which loads all of the above files and drivers and the essential services and drivers to start networking, or you can choose the Safe Mode with Command Prompt option, which is exactly the same as safe mode except that a command prompt is started instead of the graphical user interface. You can also choose Last Known Good Configuration, which starts your computer using the registry information that was saved at the last shutdown.
Safe mode helps you diagnose problems. If a symptom does not reappear when you start in safe mode, you can eliminate the default settings and minimum device drivers as possible causes. If a newly added device or a changed driver is causing problems, you can use safe mode to remove the device or reverse the change.
There are circumstances where safe mode will not be able to help you, such as when Windows system files that are required to start the system are corrupted or damaged. In this case, the Recovery Console may help you.
NUM LOCK must be off before the arrow keys on the numeric keypad will function



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