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Location: Cumbria, UK
Joined: Feb 2005
Posts: 12,111
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When I lived in Carlisle we used the same boarding kennels and never had a problem they were great and the dogs used to come out bouncing.
However, when we moved back to this area and Ozzy needed kennelled as we were going on holiday and there wasn't anyone else who could look after him, we booked him into a local kennels. It was one which other members of my family had used and had heard good reports about it.
Despite this on our return it was very clear that all wasn't well, Ozzy was listless and I thought too quiet (he is generally a bouncy idiot!) - it took only 15 mins to get home and when we got him out of the car and into the house his nose was streaming with thick mucus and he had a hacking cough. It was clear he was very ill - the next day we took him to the vets and he diagnosed severe kennel cough
which because he hadn't had any treatment had turned to pneumonia, Ozzy had lost a stone in weight and refused all food and even water for a few days. He had very strong meds - the vet said it was the worst case of kennel cough he'd ever seen and there was no way the kennels couldn't have seen it. Not only had they made his condition worse through neglect and lost weight, he also came out hand-shy so they'd obviously hit him. Before going into kennels he was very well socialized and went to dog shows and never showed an ounce of aggression, however ever since being in there he became a fear-aggressor with other dogs. Basically those kennels ruined him.
To cut a long story short, I went to the bank and cancelled their kennel fee cheque and rang her to tell her exactly why I wasn't paying, she swore at me and call me everything, never once taking blame for neglecting him (I know kennel cough cannot be helped getting caught sometimes it wasn't the arguement I was making it was the fact that he'd been neglected and never given meds that led to his pneumonia and severe weight loss. The
vet said it would have taken several days at least for him to have got that bad and it would have been blatently obvious he needed help ) - she sent two solicitors letters, but after me sending a three A4 page letter to her saying I would sue her and tell the local papers and stating which sections of the boarding kennel act she'd broken that she dropped the issue.
We now use another kennels altogether where the lady has Rotts of her own and she if fantastic, he bounces in on day one and back out again on the last day, always with a waggy tail for her. Joy to see, only wish I'd known her sooner
Moral of the tale? Well if you have to go to boarding kennels please, please make sure you do your research - I would hate to hear of any of your dogs going through what Ozzy did and to this very day the damage still affects him as he isn't good with dogs any longer and he used to be fab.
If you are in any doubt about whether to just take someones recommendation here is a very graphic reason why you shouldn't .... this is Ozzy when he came home that day (sorry gross I know, but I thought if it helps stop someone making the same mistake it is worth showing)