Grrrrrrrrrrrrrrr...Customer Service!

...Or it should read. What customer service?

I've placed 3 orders in the last couple of weeks and 3 of them have arrived either incomplete or not arrived at all. All of the orders showed as 'in stock' on the various web-sites which is why I placed the orders in the first place!!!!!!! Whatever happened to 'in stock' meaning 'in stock'?

One order was from a doggy web-site and that order has been outstanding since October 4th although it was 'in stock' and they've taken the money the cheeky so and so's 4 emails so far with no reply
Second order was from Next, 3 items in stock, 2 didn't show up with no date of when they're due!
Third order was for a Halloween costume...showed 'in stock' got a call tonight and had to choose an alternative as they had run out!

Ok, rant over

Oh dear - I know how you feel I have been through this with some online stores.

Rant away - makes you feel better ?

I flaming hate bad customer service! Yes the rant did help though

Then again, if anyone's gonna get it sorted, you will! I've never had a problem with customer service as you well know!!!! Well, not with orders online, they've always arrived by next day even, suppose I've been lucky. I only seem to get probs when dealing with Joe Public, especially in supermarkets or suchlike!!

HOpe it all arrives safely and you're happy with it when it comes - eventually! Grrrrr, blooming people! xxxxx

Thanks Aitch I don't usually have problems online either but the last couple of weeks have been a nightmare
xxxxx

Hope the newly selected halloween costume turns up on time hon x

The thing that always gets me Jackie is when they say "Oh it was 'in stock' at the instant you placed your order, but by the time it got to the warehouse the one in stock had just been despatched' ...........to someone else obviously

In stock doesn't mean a thing, it looks good on the screen but far better IMO would be to say how many in stock, but that would mean admitting that they are using the JIT (Just In Time) ordering method

Now, don't get me started on Just In Time systems or we'll be hear all night

That's rubbish! My boyfriend did a Next order, of about 10 items and it came in 4 parts - one t-shirt took about two months to arrive! Pretty rubbish. Hope you get them all sorted!

Hey remember Charlie's bed? In stock when I ordered it, out of stock on day of delivery.
But they are still in stock online.... ah online is different stock! Of course, silly me.

Nothing worse than when they say ther can deliver and they let you down.... esp when they take your money first! Blooming cheek.

It flaming better or it'll be going back Vicki

Thing is Harvey, the Halloween costume showed as 20+ in stock At least it's not just me that gets annoyed!

Nightmare

Oh yeah Becky, forgot about Charlie's bed! It's the load of crap they come out with that makes my blood boil and everyone else's by the sound of things.