Laptop Help?

Ive had a laptop since Christmas and never been able to use it as it is asking for a password which I dont have.
I have Netgear but have no idea what to do next?
Can anyone help?

Was it shop bought?
If so can they not supply one.
Or if 2nd hand, the previous owner?
just a thought, maybe not very bright as just in off night shift

Its from Dell brand new.

have you just tried ignoring the password box?
sometimes they can show up by default without actually being activated - something the shop or dell might have done?

otherwise, contact one of them

give them a ring normally they don't put a password in or go for the erd commannder

http://www.ozzu.com/ftopic19791.html this is a free down load i think then you can put your own in when the laptop is stating press F12 or F11 and boot from the CD which you got from dell

Unfortunatly I have little to go on with this as someone else tried to get me connected from the start and failed so Im trying to do it myself.
As for a disc I may of had one but its not here now.
I get as far as Dial up Connection and in the connect to box is MSHOME laura. When I try to connect it tries to dial but comes up with unable to establish a connection?

Is it your internet password you are after ?? to connect you ?

do have a password on your main computer ? its usually a part of your e-mail address with your provider and then the password you originally thought up -f you can't remember them ask your provider -they usually have a security question too -colour of granny's socks or something daft

ETA ..if its dial up have you got your modem connected ?

Its broadband. Ive got passed the password I think, just stuck on it dialing now?

I would get rid of any connections that are already there and then use the wizard to create one from scratch -the first time you do it you have to have the laptop connected to the modem router by an ethernet cable

is the laptop wireless ? or do you need a card ?

This NetGear Router/Access Point has the default password
set for the web administration console.
('admin'/'password')